Refund policy

Return & Exchange Policy

Last Updated: August 10, 2026

We want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, you may request a return or exchange according to the policy below.

1. Return Period

We accept eligible returns and exchanges within 30 days of delivery.

To start a return or exchange, please contact our customer service team within 30 days after your order has been delivered.

2. Return Eligibility

To be eligible for a return or exchange, the item must:

  • Be unused, unworn, and in its original condition.
  • Have the lace uncut and unaltered.
  • Not have been washed, dyed, bleached, permed, curled, straightened, or chemically treated.
  • Not have been modified, trimmed, customized, or altered.
  • Be free from odors, makeup, hair products, or other signs of use.
  • Include the original packaging, tags, accessories, and gifts received with the order when applicable.

For hygiene reasons, we cannot accept returned hair products that have been worn, used, altered, or damaged after delivery.

Products that do not meet these conditions may not qualify for a refund.

3. How to Request a Return

To request a return or exchange:

  1. Contact us at support@arayhair.com and provide your order number.
  2. Tell us whether you would like a return or exchange and briefly explain the reason.
  3. Our customer service team will review your request and provide return instructions and the applicable return address.
  4. Securely package the product and ship it using a trackable shipping service.
  5. Send us the return tracking number after the package has been shipped.

Please do not send a return package to the address shown on the original shipping label unless our customer service team confirms that address.

Returns sent without contacting us first may experience delays in processing.

4. Return Shipping

For returns due to personal preference, including reasons such as choosing the wrong size, length, color, texture, or simply changing your mind, the customer is responsible for return shipping costs.

If you received an incorrect, defective, or damaged item due to our error, please contact us. After verification, we will provide an appropriate solution and cover reasonable return shipping costs when a return is required.

Original shipping charges are generally non-refundable unless the return is caused by our error or required by applicable law.

5. Refunds

Once we receive your returned item, we will inspect it to confirm that it meets our return requirements.

If your return is approved:

  • The refund will be issued to your original payment method.
  • We normally process approved refunds within 5–7 business days after completing the return inspection.
  • Depending on your bank or payment provider, it may take an additional 3–10 business days for the refund to appear in your account.

We will notify you by email when your refund has been processed.

6. Exchanges

Eligible products may be exchanged within 30 days of delivery.

Please contact our customer service team before returning your item so we can confirm exchange availability.

If the replacement product has a different price, you may be required to pay the price difference or receive a refund for the difference.

Exchange availability depends on current inventory.

7. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If your item arrives damaged, defective, or different from what you ordered, please contact us as soon as possible and provide:

  • Your order number
  • A description of the issue
  • Clear photos or videos showing the problem

We will review the issue and provide an appropriate resolution, which may include a replacement, exchange, or refund.

Please contact us before altering, washing, cutting the lace, or using the product, as modifications may make it difficult for us to verify the original condition of the item.

8. Non-Returnable Items

The following items generally cannot be returned unless they arrive defective or incorrect:

  • Worn or used wigs and hair products
  • Products with cut or altered lace
  • Washed, dyed, bleached, chemically treated, or restyled products
  • Customized or personalized products
  • Products damaged due to improper use or customer modification
  • Items marked as Final Sale at the time of purchase
  • Gift cards

Any Final Sale restrictions will be clearly displayed before purchase.

9. Order Cancellations

If you would like to cancel or modify an order, please contact us as soon as possible.

We will try to accommodate your request, but orders that have already entered processing or have been shipped may no longer be eligible for cancellation.

If the order has already shipped, you may request a return after receiving it according to this Return & Exchange Policy.

10. Lost Return Packages

We recommend using a trackable shipping service when returning your order.

We are not responsible for return packages that are lost or damaged before they arrive at our designated return facility.

Please keep your shipping receipt and tracking information until your return has been completed.

11. Contact Us

If you have any questions about returns, exchanges, or refunds, please contact us:

Email: support@arayhair.com
Business Name: ARAYHAIR
Business Address:  329 South Third Avenue, Unit1  La Puente  California 
Customer Service Hours: Monday–Friday, 8:00 AM – 5:00 PM

We normally respond to customer service inquiries within 1–2 business days.

This policy does not limit any rights you may have under applicable consumer protection laws.